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Background checks for call centers
Hiring a call center representative?
Let KarmaCheck be your trusted provider for fast, pre-employment screening.
Why are call center background checks important?
Background checks for hiring a call center agent typically include a credit check, criminal record check, drug testing, and employment verification. Background checks are especially vital for companies with international operations that hire employees from many countries.
What are the requirements for a BPO screening?
Business Process Outsourcing (BPO) is the delivery of outsourced services to businesses to cut operating costs. A BPO background check allows employers to assess candidates’ personal and work history before hiring. It also verifies the accuracy of their resumes, which is often a cause of rescinding an offer.
What are the benefits of call center background checks?
Background checks can significantly help businesses avoid bad hiring decisions by providing essential details on agents who will represent your contact centers. Some high turnover rates can be caused by employees being fired due to inappropriate behavior, such as harassment and fraud.
Why KarmaCheck is the best choice for the BPO industry
Call centers are a major part of the business process outsourcing (BPO) industry — or the delivery of outsourced services to businesses. KarmaCheck has designed a background checking solution that provides a positive user experience, regardless of the device they use to access the internet. Our platform is mobile friendly, allowing candidates to complete their onboarding process quickly and accurately from any location. They can also monitor the progress of their background check through a personalized dashboard that keeps them informed in real time. Additionally, the administrators can also use the centralized dashboard to view background data in real time, eliminating the need to review multi-page physical reports.
"Their comprehensive screenings were what we needed for a complete solution with one vendor. API integration is second to none."
Christopher Chang
CEO, Lume Health
"With KarmaCheck’s robust APIs and their team’s ability to understand our unique needs, we were able to embed KarmaCheck and be one of the first dating apps to background check our users."
Naza Shelley
CEO, CarpeDM
"KarmaCheck’s industry-leading and efficiency-driven approach enables us to streamline the hiring process and eliminating unnecessary friction points that delay candidate placement."
Evan Sohn
CEO, Recruiter.com
"Love the customer service from the KarmaCheck team who’ve been responsive to our needs."
Barry Edsell
Finance Operations, Yoshi
"County checks were greatly reduced from weeks to hours, helping us place remote teams with customers faster and leading to more revenue and operational predictability."
Erica McMannes
COO, Instant Teams
"We brought KarmaCheck into our onboarding flow and reduced candidate drop-offs to only 1 in 5."
Chris Carlisle
EVP, NexRep
“KarmaCheck brought a level of speed and transparency to background checks that we didn't think was possible before.”
Lisa Hill
Resilience
What are the background checks and screenings for call centers?
Background checks pose a significant challenge in this industry due to the vital role agents play in a call center or BPO company’s success. They’re also becoming more extensive due to the increasing use of insiders in cyber attacks.
Background checks for hiring a call center agent typically include a credit check, criminal record check, drug testing, and employment verification. A criminal background check should include a search of criminal databases and sex offender registries. Employment verifications usually look at the last seven years of the applicant’s employment history.
Motor vehicle records may also be a requirement for jobs that provide employees with a company car. In some call centers with high security, employees may require continuous background checks after they’re hired.
Criminal Background Check
Obtain a complete overview of an individual’s criminal history with a detailed report featuring publicly available legal records from national, federal, state, county courts, and state agencies. Additional screenings include national and state sex offender registries, and global security watchlist – which includes databases such as OFAC, OIG, SAM, and GSA.
Drug Testing
Ensure the safety and well-being of your employees with KarmaCheck’s employment drug screening program. Designed to meet your company’s policy and obligations, our options help you maintain regulatory compliance and support a drug-free workplace. KarmaCheck offers all standard panels, DOT drug testing, oral/hair testing, and a wide range of custom drug panels. Our platform gives you the transparency to see the exact status of the drug screen in process and the contact information for the medical review officer (MRO) processing the sample.
US Education Verification
Verifying a candidate’s academic history is crucial in ensuring that they have the necessary skills and qualifications to be an asset to your team. KarmaCheck can help confirm the authenticity of degrees earned in the US and internationally, allowing you to make informed hiring decisions. We support high school, GED, college/university, certifications, trade school, and more.
Employment Verification
Ensuring that a job candidate’s information is accurate and that they have the necessary experience for the role is important for building a trusted team. KarmaCheck streamlines this process, making it quick and easy to verify work history inclusive of job title, dates employed, and more.
Personal & Professional ID Verifications
Professional licenses are crucial for many industries, and verifying that a candidate has the necessary credentials is an important step in the hiring process. KarmaCheck can help you efficiently and accurately verify a candidate’s professional licenses and/or certifications, giving you confidence in their qualifications.
International & Canadian Checks
Hiring employees from other countries or with international experience can bring a diverse perspective and unique skills to your team. KarmaCheck can help you verify the background and qualifications of international candidates, including those from Canada, through comprehensive checks that ensure the accuracy of the information provided.
KarmaCheck's fast and accurate call center background check solution.
The call center industry is highly competitive, with a rapid pace of operations and high turnover. Call center employees represent their company’s brand and are typically responsible for creating a customer’s first impression of it. These employees also handle confidential information for both customers and the company for which they work.
These businesses routinely use multiple background screening services to ensure they hire employees that will help them succeed. A pre-employment call center background check consists of multiple reports that alert call centers a lot about an applicant’s character, skills, and experience. This information is essential for selecting the agents who will represent your contact centers.
What are the benefits of a KarmaCheck background check for call centers?
The call center industry is highly competitive, with a rapid pace of operations and high turnover.
Call center employees represent their company’s brand and are typically responsible for creating a customer’s first impression of it. These employees also handle confidential information for both customers and the company they work for.
These businesses routinely use multiple background screening services to ensure they hire employees that will help them succeed. A pre-employment call center background check with a call center consists of multiple reports that tell call centers a lot about an applicant’s character, skills, and experience. This information is essential for selecting the agents who will represent your contact centers.
What are the requirements for a BPO screening?
The Business Process Outsourcing (BPO) industry delivers outsourced services to businesses that needed to cut operating costs and reduce their dependence on in-house resources, especially finance, HR, IT, and marketing.
Recruiters in BPO businesses often struggle to maintain an adequate pool of candidates with the necessary skills and experience. A BPO background check allows employers to assess candidates’ personal and work history before hiring. It also verifies the accuracy of their resumes, which is often a cause of rescinding an offer.
Employers who want to know what the requirements for call center job investigations are should obtain references from previous employers and personal acquaintances. The new employer may call these references to ask about the candidate’s character and disciplinary actions. This type of screening also includes a criminal background check, which typically searches multiple county, state and federal jurisdictions.
Some employers in BPOs also verify the candidate’s physical address, typically for positions that require the employee to live in a specific area. Employers for companies with unusually high security may require biometric data such as fingerprints and retina patterns.
How KarmaCheck offers the fastest background screenings
At KarmaCheck, we offer fast turnaround times and cost-effective background checks. Fast background screenings require easy-to-use technology. We’ve designed the user experience to reach call center and BPO workers who spend most of their time on their mobile devices.
Your applicants can complete the process in just minutes and with more accuracy. They will see the real-time progress of checks on a personalized dashboard. KarmaCheck offers a simple, streamlined process that is easy to use and provides accurate information.
KarmaCheck’s one-stop provides results immediately, without having to spend hours digging through reports and offers the following:
- Criminal background checks
- Occupational health screening
- Credential verifications
- ID verifications
- Education and employment verifications
Why should call centers do background checks?
The call center industry is highly competitive, with a rapid pace of operations and high turnover. Call center employees represent their company’s brand and are typically responsible for creating a customer’s first impression of it. These employees also handle confidential information for both customers and the company they work for.
A pre-employment call center background check consists of multiple reports that tell call centers a lot about an applicant’s character, skills, and experience. This information is essential for selecting the agents who will represent your contact centers.
Most call center jobs now include these checks as part of the hiring process. Background checks are especially vital for companies with international operations that hire employees from many countries. When hiring staff, call centers must rely on more than just an applicant’s experience or reputation.
Call center screening questions help call companies avoid hiring candidates who aren’t a good fit for the role. Avoiding criminal and civil liabilities are also strong reasons to perform a thorough background check. In addition, a check of an applicant’s employment history can help identify gaps in their work history, which can indicate an unprofessional past. Criminal background checks can prevent companies from hiring employees in customer service roles who might pose a potential threat to customers and other team members, whether it’s from physical violence, discrimination or harassment.
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