ACD Direct, which specializes in staffing customer call center contractors, faced significant challenges managing contractor verifications and hiring with its previous background check provider. Key issues included:
Screening large numbers of contractors often resulted in setbacks that could delay workforce deployment.
ACD Direct’s HR team spent countless hours chasing down progress updates for their candidates.
Manually tracking verification spend led to complex and time-consuming cost allocation exercises.
KarmaCheck’s modern platform includes Advanced ID verification that matches selfies to IDs in real-time.
ACD Direct uses an intuitive dashboard that offers full visibility into every candidate’s verification and background check statuses.
KarmaCheck’s reporting and invoicing system separates out verification costs to comply with ACD Direct’s workflow.
Whenever ACD Direct has a question, they chat with KarmaCheck’s team and receive a response from staffing experts.
ACD Direct places contractors on the job quickly and confidently.
Manual follow-ups and guessing games are eliminated.
Automated cost tracking and structured invoicing reduce manual reconciliations.
See how KarmaCheck can speed up your candidate verifications.
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