General information about KarmaCheck
Email: [email protected]
Phone: (877) 732-2129
Great question! You can log in to our KarmaCheck App with your email and the password you created when submitting your application to view the status of your background check at any time.
To receive a reset password email, go to the following URL and submit the email address used to create your account with KarmaCheck:
Don’t worry! You can log in to app.karmacheck.com with your email and password. If you don’t remember your password or didn’t create one, click forgot password. Follow the steps from there, but if you get stuck, always feel free to email us at [email protected] or give us a call at (877) 732-2129.
Wait time longer than expected? If you log in to app.KarmaCheck.com using your email and password, you will be able to see exactly what we’re waiting on.
Concerned about your wait time? When we run a county criminal search, we are requesting records from counties you have lived in within the last seven years. A pending status does not necessarily mean there are records found against you. Because we request these records directly from the courts, wait times can vary as some counties take longer than others.
If you are worried about your start date and have been waiting longer than expected, please email us at [email protected] or give us a call at (877) 732-2129, and we will help resolve this for you.
Concerned about your wait time? When we conduct federal criminal search, we are requesting records from the government criminal records system. A pending status does not necessarily mean there are records found against you.
If you are worried about your start date and have been waiting longer than expected, please email us at [email protected] or give us a call at (877) 732-2129, and we will help resolve this for you.
Concerned about your wait time? When we verify education records, we check a variety of official databases. We contact the institution directly when we can’t find a match, which can take some time. If you’d like to fast-track the process, please send your diploma or certificate to [email protected].
If you are worried about your start date and have been waiting longer than expected, please email us at [email protected] or give us a call at (877) 732-2129, and we will help resolve this for you.
Concerned about your wait time? When we verify employment records, we check a variety of official databases. We contact the employer directly when we can’t find a match, which can take some time. If you’d like to fast-track the process, please send your W2 or 1099 to [email protected].
If you are worried about your start date and have been waiting longer than expected, please email us at [email protected] or give us a call at (877) 732-2129, and we will help resolve this for you.
Can’t find the email? Make sure to check your spam folder in addition to your inbox. If you still haven’t received the email, please send an email to [email protected] or give us a call at (877) 732-2129 and we can send you a new one.
Great question! The amount of time you have to complete your drug screening varies by employer. You will also receive an email from [email protected] outlining employer specific requirements.
We all get busy! Simply email us at [email protected] or give us a call at (877) 732-2129 so we can extend your deadline.
Don’t worry! We can schedule an appointment for you to take wherever you are.
Not a problem! A medical review officer will contact you to verify your prescription information after you provide your sample. Just be sure to connect with them and your results will be changed to negative, so you’ll be all set.
We want to get you to work as quickly as possible, but completion times will always vary. Your sample is sent to a lab to be tested, and if the results are negative, we receive that information instantly. If the results are positive, a medical review officer will contact you and share that information with us.
Missed the screening? It’s always best to contact your employer directly for this, but if you reach out to us at [email protected] or (877) 732-2129 we’re ready to help!
If the website is not recognizing your ID, try switching browsers. We recommend using Google Chrome.
Try using another device. You can submit your IDV using a phone, computer, or tablet.
Remove any accessories such as hats or glasses. Also, make sure you’re in a well-lit environment.
Still having trouble? Help us fix this problem by emailing [email protected] or calling (877) 732-2129.
You will have three opportunities to submit a picture of yourself and your ID. If each verification fails, a member of our support team will review your submissions and will reach out if further information is needed.
When completing an ID verification, KarmaCheck will reach out to a school or previous employer to verify your information, if the information is not contained or found in a database. Generally, we use a standard set of questions to verify the information:
Employment
Education
Information about the Adverse Action process.
This can be very frustrating, but filing a dispute is easy! Simply respond to the email you received, call us at (877) 732-2129, or send a new email to [email protected] to let us know this information is incorrect.
No, we do not make any decisions on whether to hire applicants. This is decided by the potential employer based wholly, or partially on the adverse information provided by us.
Delaying your start date is not something we intend to do when initiating your background check; however, in compliance with FCRA guidelines, it can take up to thirty days to complete a reinvestigation. We review and verify the contested information at the source to ensure maximum possible accuracy.
KarmaCheck offers customers the ability to send background check invites to applicants and process background check screenings for permissible purposes as defined by the Fair Credit Reporting Act (FCRA) via technology and services. Applicants submit their information which includes PII after which KarmaCheck typically will immediately begin processing said background check via various screenings. Some screenings are instant and others may take longer depending on data source availability. Both the applicant and customer have visibility into the process via their respective KarmaCheck sign-ins. As soon as the background check begins processing the customer and/or applicant are charged based on the package of screenings. There is no guaranteed turnaround time. When complete, a background check results in a consumer report as defined by the FCRA. The consumer report is made available to both the customer and the applicant via the KarmaCheck dashboard behind their respective logins and via email to the applicant if that option was selected during PII-submission. The consumer report may be used by the customer for the permissible purpose for which they ran the background check, the applicant may use the consumer report as they please.
Applicants may be contacted during the course of the background check to provide additional information, to perform Occupational Health Screenings, or to otherwise assist KarmaCheck in completing the consumer report to FCRA and customer standards. Applicant cooperation is necessary in these instances to successfully complete the background check. Whether or not an applicant cooperates, the customer or applicant will still be charged for the service.
KarmaCheck does not generally offer refunds for use of its technology and/or services performed once those services have begun processing (i.e. once a background check goes into processing after an applicant has submitted PII and agreed to disclosures & authorizations). Refunds will be considered on a case-by-case basis.
KarmaCheck will refund and/or track usage of Occupational Health Screenings in certain cases. If an applicant does not show up for the Occupational Health Screening portion of the background check, the customer invoice will either be credited with an additional screening of the same type or refunded according to the terms of the contract at KarmaCheck’s discretion. If an applicant pays for their own Occupational Health Screenings, KarmaCheck does not offer refunds to the applicant if they do not show up to their Occupational Health Screenings.
