Background Checks for the Call Centers
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Why are Call Center Background Checks Important?
Background checks for hiring a call center agent typically include a credit check, criminal record check, drug testing, and employment verification. Background checks are especially vital for companies with international operations that hire employees from many countries.
What are the Requirements for a BPO Screening?
Business Process Outsourcing (BPO) is the delivery of outsourced services to businesses to cut operating costs. A BPO background check allows employers to assess candidates’ personal and work history before hiring. It also verifies the accuracy of their resumes, which is often a cause of rescinding an offer.
What are the Benefits of Call Center Background Checks?
Background checks can significantly help businesses avoid bad hiring decisions by providing essential details on agents who will represent your contact centers. Some high turnover rates can be caused by employees being fired due to inappropriate behavior, such as harassment and fraud.
Why KarmaCheck is the Best Choice for the BPO Industry
Call centers are a major part of the business process outsourcing (BPO) industry–or the delivery of outsourced services to businesses. KarmaCheck has designed a background checking solution that provides a positive user experience, regardless of the device they use to access the internet. Our platform is mobile friendly, allowing candidates to complete their onboarding process quickly and accurately from any location. They can also monitor the progress of their background check through a personalized dashboard that keeps them informed in real time. Additionally, the administrators can also use the centralized dashboard to view background data in real time, eliminating the need to review multi-page physical reports.
Fastest Call Center and BPO Background Checks at the Lowest Cost
Other vendors can take weeks, we get you results in under 5 minutes.
Data shows that KarmaCheck often achieves 350% faster turnaround times–all at a lower price per search.
Light Check
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SSN Trace
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Addresses, Names & DOB Verification
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National Criminal Database Check
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Sex Offender Registry Search
Standard Check
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SSN Trace
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Addresses, Names & DOB Verification
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National Criminal Database Check
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Sex Offender Registry Search
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Global Watchlist
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Unlimited County Criminal Search
Custom or Enterprise
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ATS / HRIS integrations
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Advanced features
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Custom volume tiers
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Premium Customer Service & Support
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Varieties of background checks & screenings
What are the Background Checks and Screenings for Call Centers?
Background checks pose a significant challenge in this industry due to the vital role agents play in a call center or BPO company’s success. They’re also becoming more extensive due to the increasing use of insiders in cyber attacks.
Background checks for hiring a call center agent typically include a credit check, criminal record check, drug testing, and employment verification. A criminal background check should include a search of criminal databases and sex offender registries. Employment verifications usually look at the last seven years of the applicant’s employment history.
Additional background checks include a review of the applicant’s Form I9, which determines their eligibility to work in the US. Motor vehicle records may also be a requirement for jobs that provide employees with a company car. In some call centers with high security, employees may require continuous background checks after they’re hired.
If this Call Center of BPO outsourced employee is representing your brand, it is essential that you know if they have a criminal record.
This search confirms a person’s criminal history at various court levels (County, State, and Federal criminal courts). They include investigations into offender registries from all 50 states and other US territories.
National Sex Offender searches scour national data for candidates convicted of a sex crime, including guilty pleas.
KarmaCheck’s proprietary machine learning compares a government document photo to a live selfie to ensure the candidate is not misrepresenting themself. The system also ensures that all subsequent background checks are conducted on the correct person.
If someone is handling a customer personal information or accessing delicate company documents, businesses have no way of knowing that person has a valid driver’s license, for example. Even if the application process requires them to provide a copy of a driver’s license, they could use someone else’s.
An education verification confirms where Call Center candidate or outsourced staffer went to school, what type of degree they have, and their graduation date. The process confirms educational credentials from universities, high schools, colleges, and GED equivalency exams.
This step in the screening process verifies the call center candidate’s previously held jobs. Employment verification may also inquire how long an employee has been with the organization and whether they are eligible to be re-hired.
A search is conducted of hundreds of US government, international, healthcare, and regulatory databases to identify individuals prohibited from specific industries such as healthcare or are on criminal lists.
These screenings ensure a candidate has all the necessary immunity and health qualifications inclusive of TB tests, Physicals, and more.
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KarmaCheck's Fast and Accurate Call Center Background Check Solution
The call center industry is highly competitive, with a rapid pace of operations and high turnover. Call center employees represent their company’s brand and are typically responsible for creating a customer’s first impression of it. These employees also handle confidential information for both customers and the company for which they work.
These businesses routinely use multiple background screening services to ensure they hire employees that will help them succeed. A pre-employment call center background check consists of multiple reports that alert call centers a lot about an applicant’s character, skills, and experience. This information is essential for selecting the agents who will represent your contact centers.
The call center industry is highly competitive, with a rapid pace of operations and high turnover.
Call center employees represent their company’s brand and are typically responsible for creating a customer’s first impression of it. These employees also handle confidential information for both customers and the company they work for.
These businesses routinely use multiple background screening services to ensure they hire employees that will help them succeed. A pre-employment call center background check with a call center consists of multiple reports that tell call centers a lot about an applicant’s character, skills, and experience. This information is essential for selecting the agents who will represent your contact centers.
The Business Process Outsourcing (BPO) industry delivers outsourced services to businesses that needed to cut operating costs and reduce their dependence on in-house resources, especially finance, HR, IT, and marketing.
Recruiters in BPO businesses often struggle to maintain an adequate pool of candidates with the necessary skills and experience. A BPO background check allows employers to assess candidates’ personal and work history before hiring. It also verifies the accuracy of their resumes, which is often a cause of rescinding an offer.
Employers who want to know what the requirements for call center job investigations are should obtain references from previous employers and personal acquaintances. The new employer may call these references to ask about the candidate’s character and disciplinary actions. This type of screening also includes a criminal background check, which typically searches multiple county, state and federal jurisdictions.
Some employers in BPOs also verify the candidate’s physical address, typically for positions that require the employee to live in a specific area. Employers for companies with unusually high security may require biometric data such as fingerprints and retina patterns.
At KarmaCheck, we offer fast turnaround times and cost-effective background checks. Fast background screenings require easy-to-use technology. We’ve designed the user experience to reach call center and BPO workers who spend most of their time on their mobile devices.
Your applicants can complete the process in just minutes and with more accuracy. They will see the real-time progress of checks on a personalized dashboard. KarmaCheck offers a simple, streamlined process that is easy to use and provides accurate information.
KarmaCheck’s one-stop provides results immediately, without having to spend hours digging through reports and offers the following:
- Criminal background checks
- Occupational health screening
- Credential verifications
- ID verifications
- Education and employment verifications
Why should Call Centers Do Background Checks?
The call center industry is highly competitive, with a rapid pace of operations and high turnover. Call center employees represent their company’s brand and are typically responsible for creating a customer’s first impression of it. These employees also handle confidential information for both customers and the company they work for.
A pre-employment call center background check consists of multiple reports that tell call centers a lot about an applicant’s character, skills, and experience. This information is essential for selecting the agents who will represent your contact centers.
Most call center jobs now include these checks as part of the hiring process. Background checks are especially vital for companies with international operations that hire employees from many countries. When hiring staff, call centers must rely on more than just an applicant’s experience or reputation.
Call center screening questions help call companies avoid hiring candidates who aren’t a good fit for the role. Avoiding criminal and civil liabilities are also strong reasons to perform a thorough background check. In addition, a check of an applicant’s employment history can help identify gaps in their work history, which can indicate an unprofessional past. Criminal background checks can prevent companies from hiring employees in customer service roles who might pose a potential threat to customers and other team members, whether it’s from physical violence, discrimination or harassment.
